Background - Shrek's Adventure! London

FAQs: Redeeming my online code

Choose a question below to see the answer or go back to all FAQs.

How do I book online?

To book your promotional ticket:

  1. Select the attraction that you wish to visit on the Booking page
  2. Select the ticket type that you wish to purchase (child with free adult or adult with additional free adult)
  3. Complete your secure booking by entering your unique promotional code (found inside your Kellogg’s product) and payment details.

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Can I book over the phone?

This offer is not available to book over the phone, however you can book your tickets via the merlinfun.com website using your unique promotional code, or by taking the voucher on your box of Kellogg’s to the attraction entrance on the day of your visit.

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How do I find my offer code?

Your offer code is a unique set of characters printed on the inside of select Grown Ups Go Free and Mates Go Free promotional boxes of Kellogg’s products.

If you are not sure where to find your offer code, please follow our step by step guide.

Please note that your unique code can only be redeemed once per promotional pack.

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My offer code is not accepted?

Don’t Panic, we suggest waiting 30 minutes before entering your code again as we may have gremlin in our system, we apologise for any inconvenience caused. Alternatively, you can simply take your promotional Kellogg’s Pack to the attraction of your choice on the date of your visit to redeem this offer.

If you would like more help with your code please email kelloggs.promotion@merlinentertainments.biz.  Our team will be happy to help.


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What is the maximum number of people allowed per booking?

Each unique code will enable two people to book, should you have more than one unique promotional code you will be required to make multiple purchases.

However, when booking for SEA LIFE Birmingham or THORPE PARK Resort you can use multiple promotional codes in one transaction.

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What if I have a group of more than 2 people? Can I use the same voucher?

Each voucher can only be used once so if you have a group of two or more you will require additional unique codes or alternatively you can purchase further standard tickets. This can be done either online or at the attraction when you arrive.

Please note: We always recommend purchasing in advance to guarantee entry.

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Is online booking secure?

Yes, absolutely. All online bookings are completely safe and stay in line with our privacy policy so your details are safe.

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What are the benefits of booking online?

Booking online with your promotional code provides you a print at home ticket that means

Easy access into selected participating attractions. For our (London attractions) this will guarantee your entry and allow you to book the time slot of your choice.

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* One Voucher/One Code = One Free Adult Ticket