Background - Shrek's Adventure! London

FAQs: NEW: July reopening information

Choose a question below to see the answer or go back to all FAQs.

Re-opening our attractions

Following the latest Government update we are delighted to confirm that we will be reopening selected attractions from 4th July 2020. The health and safety of our guests and staff is always our number one priority and to keep everyone safe, our attractions will be introducing a number of additional hygiene and safety measures which you’ll see in place when you next visit. One of these measures includes managing the number of guests we welcome to our attractions each day to allow for social distancing. 

Therefore we now require all Kellogg’s promotional guests to book the date they want to visit – including those with a Snack Pack voucher. 

 We have also extended the validity of both our Kellogg’s 2019 and 2020 vouchers to ensure you enjoy your day out together. Please see our validity FAQs for more details.   

We can’t wait to welcome you back!  


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IMPORTANT: Changes to how this offer is redeemed when attractions reopen.

Tickets for visiting all of Merlin Entertainments’ attractions when they re-open will be reduced in number to allow for social distancing measures. Guests should pre-book tickets to guarantee entry. 

If your question is regarding the online code printed inside your cereal pack and how to redeem this then please refer back to the FAQ main menu and read ‘redeeming my online code’. 

If you do not have an online code (e.g. you are in possession of a snack pack including Fruit Winders, Rice Krispie Squares etc) you now need to pre-book your tickets online to guarantee your entry and can use our new Merlin codes to do so.  

First of all you need to know the type of ticket you want to buy. A Grown Up’s Go Free (GUGF) ticket admits one full paying child plus one free adult. A Mate’s Go Free (MGF) ticket admits one full paying adult and one free adult ticket. Please use our diagram here to understand which ticket type you need.   

Traditional Walk Up Guests Flow

There are two ways to pre-book your ticket if you are in possession of a snack pack voucher. You can either: 

1. Use the NEW booking links we’ve added to this website – simply click on the attraction you wish to visit and ensure you click on the booking link for Snack Pack vouchers when prompted.  

2. Visit the website of the attraction you wish to visit e.g www.altontowers.com, click to buy a day ticket and in the attraction’s calendar click on the top right hand tab ‘Promotional Code’. Please enter the code KELLOGGSGUGF or KELLOGGSMGF depending on the ticket you wish to purchase. Continue the booking journey and pay to complete your booking.  

On arrival at the attraction if you are in possession of a Snack Pack voucher you are required to present the Kellogg’s voucher along with your e-ticket. If a valid voucher cannot be supplied you'll be required to purchase your second ticket at full gate price at Admissions and entry is not guaranteed. 


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NEW: Safety measures in place for when attractions reopen

Following the latest Government update we are delighted to confirm that we will be reopening selected attractions from 4th July 2020.

The health and safety of our guests and staff is always our number one priority and to keep everyone safe, our attractions will be introducing a number of additional hygiene and safety measures which you’ll see in place when you next visit.  

For more information head to the website of the attraction(s) you wish to visit. 


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* One Voucher/One Code = One Free Adult Ticket