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FAQs: Help, it's not working

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Help, it’s not working!

Don’t Panic, we suggest waiting 30 minutes before entering your code again as we may have a gremlin in our system, we apologise for any inconvenience caused. 

Alternatively, you can still book your tickets online, click on the 'snack pack/cut out voucher' booking link and complete your secure booking and payment - you will not be asked to input a unique code. On the day of visit please ensure you bring both your e-ticket and on pack voucher to gain entry.  

If you would like more help with your code please email kelloggs.promotion@merlinentertainments.biz.  Our team will be happy to help.




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* One Voucher/One Code = One Free Adult Ticket