Background - Shrek's Adventure! London

FAQs: Help, it's not working

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Help, it’s not working!

Don’t Panic, we suggest waiting 30 minutes before entering your code again as we may have a gremlin in our system, we apologise for any inconvenience caused. Alternatively, you can simply take your promotional Kellogg’s Pack to the attraction of your choice on the date of your visit to redeem this offer.

If you come across a specific error message online which references a ‘DuplicateKeyException’, then please clear your web browsing history and attempt the purchase again. We are working on fixing this, but until then deleting your browsing history should allow you to purchase tickets online. If you are still unable to redeem your code online, remember that you can always use your voucher when you arrive at the attraction.

If you would like more help with your booking please email  Our team will be happy to help.

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© 2018 Merlin Entertainments | Website designed by Semantic

© 2018 DreamWorks Animation, L.L.C. Motion Picture Artwork™. THE LEGO® MOVIE © & ™ LEGO Group & Warner Bros. Entertainment Inc. All Rights Reserved. (s16). LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure, NINJAGO and LEGOLAND are trademarks of the LEGO Group. © 2018 The LEGO Group. Used with permission. All rights reserved. Images shown depict wax figures created and owned by Madame Tussauds. The Coca-Cola London Eye was conceived and designed by Marks Barfield Architects. ‘Coca-Cola’, the Dynamic Ribbon Device and the design of the ‘Coca-Cola Contour Bottle’ are registered trademarks of The Coca-Cola Company. Operated by London Eye Management Services Limited, a Merlin Entertainments Group Company. ©2018 Kellogg Company.

* One Voucher/One Code = One Free Adult Ticket